Customer Success & Support

No confirmed activity yet. One cross-referenced open item names this department as a future stakeholder.

Confirmed progress & decisions

No Customer Success & Support-specific confirmed progress, decisions, or directly-owned open items exist yet in the master knowledge files. TrueBuilt has no active client on a support/maintenance engagement yet — this page will grow once that changes.

Related open item (cross-department)

The only master-knowledge item that names this department, and it is owned elsewhere.

Support / maintenance commercial model
LOW / MEDIUMOPEN
No default retainer, monthly fee, SLA, included-hours model, or maintenance package is currently approved. This decision is owned by CEO & Strategy, with Customer Success, Finance, and Sales input once real delivery/client evidence justifies it.
Owning: CEO & Strategy (cross-referenced here because Customer Success is a named stakeholder) · see CEO & Strategy page
Source: 11_OPEN_DECISIONS_BLOCKERS (modified 2026-09-09). No dedicated Customer Success working file exists yet in Drive. Read live from Google Drive; this page reflects the state at last build, not a live per-request fetch.